Free UK Delivery on orders over £100
Flexible payment options available on every order

Privacy Policy is dedicated to protecting your privacy and promises only to use information gathered about you in accordance with the Data Protection Act 1998.

When you place an order, we may ask you for certain information and you may submit personal data to (for example your name, contact numbers, postal address, email address, bank/credit card details).

We may also collect information on which products you are interested in and which products you order, as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

process your order;

provide you with an up to date, proficient and reliable service;

assist with fraud prevention;

open and run your Lucy Quartermaine ltd account;

offer a more personal shopping experience.

By making an Order and submitting your data you agree to this use.

Lucy Quartermaine ltd is the exclusive owner of the information collected on this site. We will not sell, share, or rent this information to others, other than our credit card processors Streamline who will process your data only so far as is necessary to fulfil your order. Streamline do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment.


Customer Contact

If you are an existing customer we will continue to keep you up to date with regards to Lucy Quartermaine ltd products and services unless you tell us not to.

If we have difficulties placing an order we will use your contact information to contact you.

QT Club Policy


QT Club is operated by Lucy Quartermaine, The old Coach House 8 Garden Lane, Chester, CH1 4EN

Personal data will be collected and processed by Lucy Quartermaine in accordance with the terms below and Lucy Quartermaine Privacy Policy above.


As a member of Lucy Quartermaine you are able to change your password in your profile under the “Account Details” tab at any time.

Lucy Quartermaine is entitled to delete, suspend or change your profile at any time, without notice and without prejudice, in the case of your violation or suspected violation of these Terms and/or the Terms of Use for Lucy Quartermaine website.


To become a member of QT Club, you must register and create a Lucy Quartermaine profile. To create your Lucy Quartermaine profile, we ask you for some personal data, including your name, contact information, birthday and your gender. You can choose to add more information to your profile such as anniversary dates, addresses, etc.

Lucy Quartermaine registers your IP address and collects information about you by using cookies. Cookies are text files placed on your computer or mobile device by websites that you visit. Some of these cookies are essential to make the site of QT Club work while others are used for gathering website statistics, analysing user behaviour and improvement of the site etc. Please read our Cookie Policy (HERE) for further information.

If you do not provide your personal information we may not be able to provide some or all of the services or benefits available to QT Club members to you.


You may at any time delete your personal data and/or your QT profile

In order to do so, please contact our customer service team by phone [Monday to Friday 9am -5pm] or by email:

Upon your request, Lucy Quartermaine staff will close your profile and delete your personal data as soon as reasonably possible. When your profile is closed, all your data is deleted and you will not be able to restore your profile. However, Lucy Quartermaine staff may store and process your personal data for statistical purposes, prevention of fraud, dispute resolution and law compliance purposes to the extent permitted by law.


QT may at any time and without prior notice revise or change these Terms and/or, close, change or reorganise the QT Club website. By your use of Lucy Quartermaine you accept the applicable Terms. Substantial revisions or amendments of the Terms require your specific acceptance and will be shared at login

Gift Cards

To purchase a gift card for use at Lucy Quartermaine boutique or online visit our Vouchers Page- 

Gift cards are available to buy in the value of between £10 and £100. They can be purchased in GBP, USD or EURO and have no expiry date.

To redeem a gift card online, simply enter the gift card code in the VOUCHER / OFFER CODE box on your Shopping Bag page and click UPDATE.

To redeem a gift card in store, please present your gift voucher to our sales associates at our boutique, Lucy Quartermaine, The Old Coach House, 8 garden Lane, Chester, CH1 4HQ prior to payment.

Please note that e-cards will be processed and emailed during working hours (Monday – Friday, 9am – 5pm)

The Lucy Quartermaine Gift Voucher can be used as full or part payment for any purchase & does not have to be used in full at any one time.

Gift Vouchers cannot be returned or exchanged for cash. If a product is returned to us that has been purchased using a Gift Voucher, the value will be refunded back onto that Gift Voucher, or a new Gift Voucher will be issued. Offer codes cannot be used to purchase gift vouchers.