All delivery & returns information can be found below including return address, delivery time from order to the time it arrives.

Every product displayed should be delivered within 1 week of the order. All orders will be dispatched by Royal Mail Special Delivery and will be fully insured.

All deliveries within the UK are free on any order of Lucy Quartermaine Jewellery worth more than £100. If less, there will be a small charge, see checkout for more details.

We deliver to anywhere in the World, but please note that delivery charges may vary.

EU £15 or free on any order over £250

United States or Canada £20 or free on any order over £250

Rest of the world £25

Items purchased from Lucy Quartermaine are covered by our 30-day money back guarantee. If you are not happy with your item you have 30 days to return it for a full money back refund. Refunds can take up to 21 days to process from notification. 

Earrings are non returnable/refundable, due to health and hygiene.

Items that are returned must be new and unused, in original boxes and with all paperwork, parts and accessories.

If you would like to return your items, please send to the following address:

Lucy Quartermaine

The Old Coach House

8 Garden Lane

Chester

CH1 4EN

Please fill out the following form and include it when you return your item. Click here to down the form 

New and unused means that there are no scratches, marks, blemishes on the item; there are no signs of wear on the product; and the product must not be altered in any way.

The item is your responsibility until it has reached us. We recommend that you send the item using a recorded delivery service that insures you for the value of the item.

We value transparency and aim to provide clear guidelines regarding our policies, including returns and free gifts. We understand that customers may be tempted to purchase additional items to reach the minimum value required for a free gift promotion. However, it is important to note that the intent behind the promotion is to reward customers for their organic purchases. In order to maintain fairness for all customers and uphold the integrity of our promotions, we are unable to accept returns of items solely purchased to meet the minimum value threshold for a free gift. We encourage our customers to make thoughtful and genuine purchasing decisions, ensuring that both their needs and desires are met.